FAQ

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Are your flamenco shoes made in Spain?

Yes, all our flamenco shoes are handmade in Spain.

Can I custom order flamenco shoes?

Yes, email us at info@pureflamenco.com for any custom order inquiry.

There is an item listed as available in one size only, do you carry other sizes?

We carry all sizes in shoes and tops, but we may only have one size in stock of each style. If you see anything you like that is not in your size, contact us and we can order it for you.

How long do custom orders take?

Custom orders for skirts take 1-2 weeks. Custom orders for tops take 3-4 weeks. Custom orders for shoes take 1.5-4 months.

When will my order ship?

All products listed in the store are in stock and will ship 2-5 business days after you place your order. If for some reason we are out of stock of any item in your order, we will contact you via email.

During Holidays, such as Thanksgiving, Christmas and New Years, orders will be shipped 7-10 business days after you place your order.

What does it mean that a product is “available on backorder”?

This means that the product is currently not in stock and will be made to order. Expected shipping time is listed in the product description.

Do you ship internationally?

Yes, we ship to Japan, United Kingdom, Australia, Canada, Mexico and almost all of Latin America via USPS. For International orders, buyer is 100% responsible for any customs/duty fees.

Do you have any locations?

No, currently we only sale online.

What is your return policy?

NEW and UNWORN shoes, skirts and tops with the original receipt, tags and packaging may be returned or exchanged within 7 days of receiving your order. Determination of item’s unused condition rests solely with The Pure Flamenco Store. At the latest, product to be exchanged must be dropped at your local USPS office on the 7th day after your received your order. Refunds will be credited to your original method of payment.

For all other items, all sales are final, including the following: totes, fans, flowers, mantones, mantoncillos, earrings, peinetas, castanets, castanet cases and all custom orders (including shoes, skirts, tops).

What is the return process?

  1. Make sure your item is new and unworn, with tags, original packaging and receipt.
  2. Start your return my emailing info@pureflamenco.com with your order number and reason for return.
  3. We will then email you a return shipping label for you to print and attach to your package.
  4. You can then drop off the package at your local post office on/or before 7 days of receiving your order.
  5. Once we receive your return and verify the condition, you will receive a full refund minus shipping costs. (Order and return shipping)